New Suggested 1/23/2019 by Laurent

47

votes

Be able to create sub-categories

 


avatar Michael Milnes
Having that 1 extra layer of levels would allow better categorization and prioritization of tickets.
1/23/2019 9:44 AM
avatar Heja
Agree on this, on my end, we use the first layer as department, additional 1-2 layer is needed for category flexibility. I've assisted different departments on their service catalogue and this is one MAJOR bottlenecks. so instead we (temporarily) spread out the categories which doesn't look good.
9/17/2019 9:07 PM
avatar Jack UTLEY
We like this as well. Although we might use the second category as a diagnoses on the root cause or case reason that resolved the issue.
11/15/2019 9:13 AM
avatar Laurent GENDARME
Hi Michel, Heja and Jack,

I thin that I've suggested an other idea who maybe also appreciated by users who would like to be able to create some sub-categories.
I invite you to look this other suggest "expand/reduce separately the cases linked (or parented)"
https://support.jitbit.com/helpdesk/Ideas/9700
Actualy it's already functionnal for parent cases and I think that it's a very good point.
11/15/2019 9:57 AM
avatar
This would "Power up" the KB part of jitbit immensely for sure +100 :)
it also allows much better ticket views for sure.
12/1/2019 7:27 AM

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