+ New ticket
Suggested 1/23/2019 by Laurent
Be able to create sub-categories
Having that 1 extra layer of levels would allow better categorization and prioritization of tickets.
1/23/2019 9:44 AM
Agree on this, on my end, we use the first layer as department, additional 1-2 layer is needed for category flexibility. I've assisted different departments on their service catalogue and this is one MAJOR bottlenecks. so instead we (temporarily) spread out the categories which doesn't look good.
9/17/2019 9:07 PM
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