+ New ticket
Suggested 1/23/2019 by Laurent
Be able to create sub-categories
Having that 1 extra layer of levels would allow better categorization and prioritization of tickets.
1/23/2019 9:44 AM
Agree on this, on my end, we use the first layer as department, additional 1-2 layer is needed for category flexibility. I've assisted different departments on their service catalogue and this is one MAJOR bottlenecks. so instead we (temporarily) spread out the categories which doesn't look good.
9/17/2019 9:07 PM
We like this as well. Although we might use the second category as a diagnoses on the root cause or case reason that resolved the issue.
11/15/2019 9:13 AM
Hi Michel, Heja and Jack,
I thin that I've suggested an other idea who maybe also appreciated by users who would like to be able to create some sub-categories.
I invite you to look this other suggest "expand/reduce separately the cases linked (or parented)"
Actualy it's already functionnal for parent cases and I think that it's a very good point.
11/15/2019 9:57 AM
This would "Power up" the KB part of jitbit immensely for sure +100 :)
it also allows much better ticket views for sure.
12/1/2019 7:27 AM
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