New Suggested 1/23/2019 by Laurent

28

votes

Be able to create sub-categories

 


avatar Michael Milnes
Having that 1 extra layer of levels would allow better categorization and prioritization of tickets.
1/23/2019 9:44 AM
avatar Heja
Agree on this, on my end, we use the first layer as department, additional 1-2 layer is needed for category flexibility. I've assisted different departments on their service catalogue and this is one MAJOR bottlenecks. so instead we (temporarily) spread out the categories which doesn't look good.
9/17/2019 9:07 PM

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