New Suggested 5/7/2024

8

votes

Select Unanswered, Unclosed, Unassigned, Assigned to you, or All as the default View after login - Currently Defaults to Unclosed for On Prem

Unclosed tickets show after logging in by default. It would be nice to be able to select Unanswered, Unclosed, Unassigned, Assigned to you, or All as the default View after login. This could be setup as a global option but it would also be nice to allow individual Admins or Techs the ability to change it to their specific needs.
avatar
Alex 4/10/2025 6:14 PM Tech
Actually, it defaults to the last opened tab. This info is saved into a cookie. If a user was looking at "Unassigned" last - it will reopen this tab if you simply click "tickets" from anywhere else in the app. This info is preserved even if log out - log back in. We just re-tested this to make sure

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