New Suggested 10/2/2024 by Chad Master

3

votes

Add "Created by you" button on the Tickets section for Admins and Technicians.

It would be great if there was a "Created by you" button on the Tickets section for Admins and Technicians. In an environment where Technician only handle specific areas, they also need to create their own tickets for areas handled by other technicians. Currently the only way a technician can see a list of only the tickets they created is a saved filter, which works but is clunky and not as readily available as just having a button next to the other existing buttons. It seems that this would be an easy thing to add and would be a great help for technicians. 
JH
Jen Hinkel 1/27/2025 11:50 AM
agree - a side note, just recently they "fixed" the saved filters being saved in the FILTER menu and moved them back under the categories list. How annoying - it's much more user friendly to have your saved filters inside the filter menu!

Log in to comment...