Make ‘For techs only’ replies visible in email chain
I’d like to put forward an idea to make ‘For techs only’ replies to tickets visible in email chains to techs that receive email notifications when a ticket has been updated. At the moment you can only see the replies between ticket subscribers and techs when notified via email.
d
4/25/2025 11:32 AM
I need this functionality as well, but I think it should be a unique Email tag, because there are also times I only want the subscriber view. So if sending an email to a subscriber I want to exclude for tech replies, but if sending an email to technicians, I need a way to show them for tech replies, and currently this is not possible. Even if you use the #What_Happened# tag, it is not accurate when used from an automation rule, instead it says something like "automation rule notification" or something like that.