Declined Suggested 14 days ago

3

votes

Automation Feature Request: Remove All Ticket Subscribers EXCEPT the submitter

I would love to be able to "remove all ticket subscribers" except to leave the submitter. In our case we have multiple distribution lists that contain our helpdesk email box, and we don't want the 5 (or more depending on the list) other users who get initial emails, to be included in the ticketing conversation (it is unnecessary noise at least, and containing sensitive data at most in some cases)


avatar
Alex 1/24/2025 5:15 PM Tech
Actually, this is the default. Even if you remove all subscribers from a ticket, the ticket creator (and assignee too, if any) are added back by default, as soon as you write any reply in the ticket.

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