Jitbit Helpdesk - API Request: Add the ability to assign and remove secondary assignees : Ideas forum

Implemented Suggested 5 days ago by Kyle Burns

1

votes

API Request: Add the ability to assign and remove secondary assignees

add an optional parameter to Post /updateTicket to remove all secondary assignees using userID 0, and add secondaryassignee using their user ID number.
Example:
adds user by user ID to SecondaryAssignee field in ticket.
("secondaryAssignedUserId","12341234")

removes all users from SecondaryAssignee field in ticket.

("secondaryAssignedUserId","0")

I don't really feel that it needs to accept multiple Id's that would just make it more convoluted we the end dev could just make multiple post requests.