Please consider adding a rule so that an automation can be triggered "XX hours before a due date" (i.e. 24 hours).
JC
Johnny Chin 5/22/2025 11:14 AM
I think there is an option to check for "hours (or less) before due-time" that you can use in conjunction with "ticket has not been updated for 30 minutes or more".
1
j
5/22/2025 2:40 PM
Hi Johnny: thanks! I am going to create a rule and test that!