Implemented Suggested 2/17/2019 by Andreas

Alex Tech

Actually, "add reply" rule does exactly that - adds a new comment to a ticket and an email goes out to all subscribers.

4/5/2019 4:56 PM

Andreas

Hello Alex, thank You for pointing out the already existing feature "add reply" rule.
I have understood that "add reply" rule adds a new comment to a ticket and sends an email to all ticket subscribers.
But the suggested idea automation rule “Send email to all ticket subscribers” was not meant exactly the same as "add reply" rule.
The suggested automation rule “Send email to all ticket subscribers” would send an email to all ticket subscribers without adding a new comment to a ticket.

4/5/2019 5:43 PM