Implemented Suggested 2/17/2019 by Andreas

27

votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

It would be a great feature to have the option (optional check box) add assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.
With this optional feature the automated “Add reply to the ticket” would be more personal if the assignee (Assigned to: user’s administrator/technicians) signature would be added to the automatic reply.



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