New Suggested 3/27/2025 by Vitaly Purtov

3

votes

Closing Linked ticket - option to chose the default behavior

Would it be possible to change default behavior when closing the ticket which has a liked ticket?

So there are no prompt to close the Linked ticket.

Our scenario, in most cases, included to close single ticket, without warry about linked one, as that ticket serv separately.

It will be beneficial to have "switch" in configuration something:

"Ask to close linked ticket, when closing this ticket" and if this is not enabled - just close the ticket as any other (not linked) without additional prompt.

avatar
Michael Milnes 4/3/2025 2:46 PM
To add, if you're going to closed Linked tickets, provide the opportunity to add the same reply message across all linked tickets.

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