Implemented 4/9/2025

5

Votes

Add support for REGEX to conditions field in automation rules

Add support for regular expressions to conditions field in automation rules. This way we can trigger actions based on text patterns in the subject line of a ticket.

Michael Milnes 4/14/2025 8:23 AM

And the body. This could help so much with routing of my tickets from my automation.

6/13/2025 4:06 PM

yes please, also upvoting isn't working on this item for some reason