Feature Request: Option to Exclude Weekends from Working Hours/SLA Calculations

I would like to submit a feature request for the ability to exclude weekends (Saturday and Sunday) from SLA calculations and working hours in Jitbit Helpdesk. This would be especially useful for teams that operate on a standard Monday–Friday business schedule.

Currently, response and resolution times include weekends by default, which can misrepresent performance metrics for teams that do not provide support on those days. Adding an option for admins to define business days (e.g., Monday to Friday) and exclude weekends from time-based reports and SLA tracking would greatly enhance reporting accuracy and alignment with typical support schedules.

We believe this feature would provide value to many Jitbit users and improve the platform’s flexibility for different operational models.

Thank you for your consideration, and please let us know if this enhancement is being planned or if there's a known workaround.