Implemented 8/6/2025 Siona Webster
12
VotesDisable re-opening of tickets due to emoji reactions in Outlook
As discussed here: https://support.jitbit.com/helpdesk/Ticket/88791339
My team's internal stats of reoccurring issues are being messed with by emoji reactions (a feature in Outlook) reopening tickets. Some way to restrict this would be handy.
HB
Hector Bas
10/30/2025 12:43 PM
@Alex, looking at the original EML file, wonder if y'all could just check if the img SRC attribute is prepended with "https://outlook-1.cdn.office.net/assets/reaction/". I would include a screenshot to show it, but doesn't look like you can do that on the ideas forum.
Other than that I also am not seeing any obvious header metadata, however wanted to share my thoughts because we have been seeing more and more of these lately. Honestly, would be great to have a built-in reaction feature in Jitbit itself anyhow (which this would just tie into). Looks like there is an idea for that here: https://support.jitbit.com/helpdesk/Ideas/52765
Other than that I also am not seeing any obvious header metadata, however wanted to share my thoughts because we have been seeing more and more of these lately. Honestly, would be great to have a built-in reaction feature in Jitbit itself anyhow (which this would just tie into). Looks like there is an idea for that here: https://support.jitbit.com/helpdesk/Ideas/52765
Alex
12/2/2025 10:14 AM
Tech
Found this today https://neilzone.co.uk/2024/07/attempting-to-stop-microsoft-users-sending-reactions-to-email-from-me-by-adding-a-postfix-header/
Will implement it asap
Will implement it asap
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The only way is to find "XXX reacted to your message" in the message text but that's too fuzzy.
We'll keep looking though.