while working with outside IT support our jitbit system forwards them tickets to their email address and their ticketing system creates a new ticket, this creates a disconnect between the two systems when users reply to the ticket from each end.
if I could update the ticket subject with the subject of the reply ticket I could capture the ticket number that has been added to the beginning of the subject line that way when the ticket is updated in either system both get the updates and not duplicate tickets are created.
I think this would be an issue for anyone that is using jitbit and is trying to outsource after hours support or offer supplemental helpdesk for their existing team.
another option would be to beable to read values with regex from the subject or body of the ticket reply into a custom field.