Considering 12/1/2025

5

Votes

Updating a ticket after it is closed without notification

I would like to be able to add a Tech Note to a ticket that is closed, without it automatically reopening the ticket and notifying the end user

Be able to reopen a ticket without notifying the end user, in order to add a Tech Note (and then silently close the ticket).

Alex Today, 9:28 AM Tech

reopening a ticket does not send a custom notification, but you're probably right, adding a private tech note should not reopen it in the first place