Request for Bulk Import of Knowledge Base Articles from Folders (Word/PDF/HTML)

Dear Jitbit Support Team,

After integrating AI features into the Jitbit Helpdesk Knowledge Base, KB articles have become critically important for us. The quality and volume of KB content now directly affect the performance and usefulness of AI-powered responses.

However, one of our major challenges is importing existing documentation into the Knowledge Base efficiently.

Our company already has a large number of documents stored in folders (Word, PDF, and some HTML files). Currently, the process to publish these documents as KB articles requires too much manual work:

• Converting files to HTML one by one

• Preparing CSV files manually

• Importing articles individually

This approach is time-consuming and not scalable for large document repositories.

We would like to ask whether Jitbit supports, or plans to support, any of the following features:

• Bulk import of Knowledge Base articles directly from a folder

• Automatic conversion of Word/PDF documents into KB articles

• Folder-to-category mapping (e.g., each folder becoming a KB category)

• API or scripting-based bulk KB article creation

• Any recommended best practice for mass KB migration

Our goal is to publish all documents within a directory structure as KB articles with minimal manual intervention, while preserving titles and basic formatting.

We would appreciate your guidance on:

• Existing tools or methods we may have missed

• APIs or automation possibilities

• Roadmap plans related to bulk KB imports or document ingestion

Thank you in advance for your support. We look forward to your recommendations.