Custom Fields for Knowledge Base Categories

Currently, tickets in Jitbit Helpdesk support custom fields, which allows for flexible data structuring and advanced filtering. However, similar functionality is not available for Knowledge Base categories. Enabling custom fields for Knowledge Base categories — along with the ability to search and filter based on those fields — would provide several important benefits:

• Better organization of articles based on structured metadata (e.g., department, product, priority level)

• Improved searchability and faster access to relevant information

• More scalable knowledge management for growing teams and content

• Alignment with the existing flexibility already available in the ticketing system

In many use cases, Knowledge Base articles are closely related to support processes, and having structured, queryable fields would help teams maintain consistency between tickets and documentation.

I believe this enhancement would make an already strong product even more powerful, especially for organizations managing large and complex knowledge bases.