Support for Locally Hosted AI Models (OpenAI Compatible Endpoints)

Request to add support for locally hosted AI models in JitBit Helpdesk via configurable API endpoints, including compatibility with OpenAI-style APIs.

Currently, AI features are limited to predefined external providers. This prevents use in environments where external API access is restricted, compliance requirements prohibit sending ticket data off-site, or organizations already maintain internal AI infrastructure.

Please consider adding a “Custom AI Provider” option that allows administrators to configure:

• Base URL
• API key or token
• Model name
• Timeout and retry behavior