Our Admins are Technicians for our Internal IT Department. Our JitBit Helpdesk is used across all our organisations corporate services for tickets e.g. HR, Payroll, Finance Requests.
While Admins should be able to see all tickets for all categories, we would like them not to appear as Techs in ticket categories they do have access to manage the queue of. This prevents Admins being assigned tickets for other departments.