The options to view other users tickets is currently limited to 4 approaches...
- Everyone can see any ticket, regardless of company.
- Everyone within a company can see all the tickets for that company, regardless of user.
- Users of the same department can see each others tickets in that company.
- Managers can see all tickets for their company, regardless of user.
We have a scenario where some companies may want to have option 2 and others may want just option 4 but there can be multiple managers. (It would not be ideal to bung all users into the same department if they are not actually part of that department either)
It would be ideal if a single manager of a company can set other users in their company to be managers too so they have a bit more control over who can see what ticket otherwise we will need to manually handle that for over 100 companies.