Scheduled Summary Reports are a good idea but need additional work to get them where they need to be....
The following enhancements can't currently be done but would greatly improve the functionality...
- Customisable dates/schedule to send the email to the users (currently end of the month only, impossible to test outputs without waiting or changing system dates).
- Edit existing scheduled report (currently you can click 'View Scheduled Reports' which shows you ticket date range included, the email(s) that receive the report, and the last send date). There is no way to see the current report design or modify it, it must be deleted and recreated from scratch.
- Customisable email template/format. There is no current template in place for this email, a template for this would be great as currently it just says "Your monthly helpdesk report" with an attached 'report.html' file.
- Customisable report attachment format/design. Being able to choose the format for the output, PDF/CSV/HTML would be nice. Even more so if we could customise the layout/structure of this report file and even the name to detail date or more info about the report.