Declined Suggested 8/5/2019 by Landon Russell
1
votesAdd an option in the settings for "Submit on behalf of someone else"
Our helpdesk primarily creates tickets from incoming calls. When creating a ticket, they have to toggle the option to "Submit on behalf of someone else" on every ticket.
Can you add a setting to enable this by default for technicians? I understand that not everyone would need this, so having an option to enable/disable it would be a must.
To add to this, I would like our normal users to NOT have the option to submit on behalf of someone else.
Really, it makes sense for the New Ticket screen to have different options based on if you're a tech or a normal user.
LR
Landon Russell
8/6/2019 4:55 PM
Thanks Alex! That worked perfectly!
LR
Landon Russell
8/6/2019 5:13 PM
Is there some JavaScript that I could use to automatically expand the "Advanced" button in the New Ticket field?
Alex
8/23/2019 8:27 AM
Tech
Here's for the "advaced button"
if(window.location.href.toLowerCase().indexOf("tickets/new")>-1) $('#lnkAdvanced').click();
if(window.location.href.toLowerCase().indexOf("tickets/new")>-1) $('#lnkAdvanced').click();
LR
Landon Russell
8/23/2019 8:35 AM
That worked perfect too! Thank you so much!
NB
Nick Burkhammer
2/16/2024 8:53 AM
Is there a way to add this feature for normal users using JS?
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$('label[for=OnBehalf]')[0].click();