Jitbit Helpdesk - Add an option to make the new ticket confirmation to user mandatory : Ideas forum

Declined Suggested 8/5/2019 by Landon Russell

10

votes

Add an option to make the new ticket confirmation to user mandatory

When the techs are creating a ticket, I don't want them to toggle the setting off to send the user an email notification. I would like to have the option to have that toggle disappear.

Can you add a setting to disable that toggle?

newticket

Alex 4/9/2020 5:31 PM Tech

Adding this line to "custom JavaScript" in the admin panel should help:

$('#SuppressConfirmation').prop('disabled', 'true');