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Declined Suggested 8/5/2019 by Landon Russell



Add an option to make the new ticket confirmation to user mandatory

When the techs are creating a ticket, I don't want them to toggle the setting off to send the user an email notification. I would like to have the option to have that toggle disappear. 

Can you add a setting to disable that toggle? 

avatar Alex Tech
Adding this line to "custom JavaScript" in the admin panel should help:

$('#SuppressConfirmation').prop('disabled', 'true');
4/9/2020 5:31 PM

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