New Suggested 8/25/2019 by Mark Gabb

13

votes

Single Screen ticket Creation and closure

an option to have a single screen for opening and closing a tciket in one fell swoop.

we opperate alot on the phone, and would love an option for people who are on shift can create, and close a ticket on screen, i image this could be done via a switch in settings, to allow closure of calls from new ticket screen.

avatar Michael Milnes
I second this. I've been training my techs to put in a ticket for EVERYTHING they do. This would be much more efficient to open/close tickets.
8/26/2019 8:23 AM
avatar Cirilo Haynes
It would probably be a nice feature if the option suggested was available if a technician submitted a ticket On Behalf Of a user. Then a drop down for the assigned tech would appear, as well as the option to Close.
8/26/2019 4:23 PM
avatar
yes, this would be a nice option and helps encourage folks to use tickets for ALL THE THINGS ;)
1/13/2020 3:31 PM

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