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Implemented Suggested 9/6/2019 by John THE COW-BOY

30

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RGPD Compliance functionality in "reply" area

1. Add a field CC: under TO:
2. Automaticaly print the text below in each mail sent
TO : Company name\NAME Firstname
CC : Subscribed user 1; subscribed user 2; etc.

3. At the end of each mail, print the word "UNSUBSCRIBE" (translated in the language of the user) with a link on for unsubscribe to the case.

I prefer this solution than use the real CC field because with this the management of users in CC is managed on Jitbit.

avatar John THE COW-BOY
All the first line "TO:" in BOLD
The second line CC in BOLD; Italic and grey
9/6/2019 8:56 AM
avatar Alex Tech
You can edit the email template and include the #Recipients# tag that will be replaced with all users that were CC'ed in the reply.

We will add the "unsubscribe" link though.
3/2/2020 11:30 AM

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