Jitbit Helpdesk - Technician Personal Ticket Folder (tickets created by technician as requester) : Ideas forum

Declined Suggested 9/17/2019 by Heja

24

votes

Technician Personal Ticket Folder (tickets created by technician as requester)

Hi Jitbit,

We use jitbit for inter-department helpdesk ticketing system, each department has their own team of technician working on their ticket. These "Technicians" is also a user that also send personal ticket to other department (e.g IT technician sent ticket to HR asking for status of leaves, or Overtime pay), this makes it difficult for technician in sorting out their own ticket since this is mixed on the hundreds of ticket he/she is managing.

Requesting for:

1. Either individual/personal ticket be sorted separately, either placed in their profile page or along in the menu. (see inline below sample in yellow fonts)

2. Find a way that will help improve technician visibility on their personal ticket and to keep track of its status.

[Unanswered] [Unclosed] [Unassigned] [Assigned to you] [All] """"[Your ticket created]""""

Heja 9/23/2019 5:41 AM

Technician Tab for his own ticket raised

Heja 10/8/2019 2:17 AM

Having a separate tab specific on their own created ticket would be great and saves time and confusion. Similar to "My Ideas" found in the "Ideas Forum" where user can check all their post separately.

Heja 10/8/2019 2:23 AM

There's no concern for ordinary user, the concern applies only to technician.

Alex 10/12/2019 3:32 AM Tech

Current workaround is to create a filter "assigned to XXX" and then click "Save", to have a link to that filter at hand

Alex 10/12/2019 3:34 AM Tech

Sorry, not "assigned to XXX" but "From XXX", my mistake. But you get the idea.

Trevor Frazer 5/18/2023 9:32 PM

Still think this would be a great feature - we have quite a few technicians who need to log tickets for other departments. It's a little bit clunky having to set up the saved filter for them.