Implemented Suggested 11/3/2021
263
votesAutomation Rule IF subticket status changed to status x THEN change status of main ticket
so if a subticket is closed it'll change my main ticket's status
KP
Keith Peck
9/12/2023 10:06 PM
Be nice if we could do other things to the parent ticket as well, like add comments based on a status change of the sub ticket
AT
Aaron Teplitsky
9/20/2023 1:29 PM
If this is too difficult to implement, maybe we could at least just have an update posted to a parent ticket when a subticket is closed? https://support.jitbit.com/helpdesk/Ideas/42650
Alex
1/5/2024 4:35 AM
Tech
We'll add a new Automation Action "Trigger rule X on parent ticket", so that you can do whatever you want with the parent ticket. We'll also look into fake idea upvotes too :-)
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