Implemented Suggested 7/8/2022
10
votesCreate Subticket - Custom Field Support in Subject
The 'Create Subticket...' automation rule supports email template tags (including custom fields) in the body field, but not the subject field. I would like to see the subject field support this same functionality.Our use case is new user onboarding. When a new onboarding request comes in, we create subtickets for each item that needs to be completed, assigned to different technicians. It would be nice to have a unique ticket subject for each onboarding request.
Great idea, we also need this, now all subjects are generic ...
6/9/2023 6:32 AM
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