Jitbit Helpdesk - Email-Template for "Re-Opened" Tickets : Ideas forum

Declined Suggested 11/14/2019 by Holzmann Christopher

46

votes

Hello,

If you re-open a ticket, the user currently gets no information about it.

You can only create an automatic rule for this.

But it would be great, if we could have an additional Email-Template in the Administration --> Email-Settings.

(All) Email-Templates should also get a checkbox to activate or deactivate them, so they become optional.

Best regards

Chris