The admin role is too broad. Technician role can be too restricting.
Would be ideal to have the ability to grant TECHNICIAN level users a role for/access to creating and troubleshooting automation rules. This way, Technicians can access automation rules if given that role, but not be able to see ALL tickets in all categories.
An access level between Tech and Admin would be a great starting point. "Lead Tech" or perhaps "Engineer", granting access to the admin tab but NOT granting the ability to see ALL tickets. Ideally the role could be more granular with the ability to (as can be done with ticket sections/categories) assign appropriate sections of the Admin tab.
1
JC
Johnny Chin 5/22/2025 11:16 AM
+1 prefer more "role" access levels
2
S
SpanWayne 10/25/2026 7:32 PM
Yes, a role between Tech and Admin with section-level permissions. This would allow us to give selected users the ability to manage and create categories and create rules for their assigned sections, without granting them full administrative access.