Jitbit Helpdesk

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23 Votes	AI search in KB Date 12/24/2024 Implemented
6 Votes	Use AI to assign a ticket ticket category based on ticket details Date 5/7/2025 Implemented
4 Votes	MCP Server Date 3/27/2026 Implemented
3 Votes	Visual Indicator for AI-Generated Replies in Ticket List Date 6/8/2026 New
2 Votes	GPT External Tool - "Only for technicians" parameter Date 6/13/2026 New
2 Votes	AI Response Feedback (Thumbs Up / Down) for Chatbot Replies Date 6/8/2026 New
2 Votes	AI - Use "Custom prompt" also on action "Custom AI-chat" Date 3/26/2026 New
2 Votes	AI - insert custom fields in GPT context Date 3/18/2026 New
1 Votes	"Generate Reply with AI" automation rule - Avoid adding reply when AI response is empty Date 6/13/2026 New
1 Votes	"Generate Reply with AI" automation rule: custom instructions parameter Date 6/13/2026 New
1 Votes	"Generate Reply with AI" automation rule - Prepend parameter Date 6/13/2026 New
1 Votes	AI-based evaluation condition automation rule Date 6/2/2026 New
1 Votes	Custom AI providers Date 4/29/2026 Implemented
1 Votes	Google Gemini BYO API Key Date 1/28/2026 New
1 Votes	Gemini Date 12/17/2025 Implemented
1 Votes	Export data for AI for training local model Date 2/19/2025 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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