Jitbit Helpdesk

2 Votes	MCP Server addition Date 5/31/2026 New
2 Votes	Decouple API Tokens from User Password and Support Multiple Tokens Date 5/20/2026 New
2 Votes	Mandatory Disclaimer Acceptance for User Accounts Date 5/15/2026 New
2 Votes	Separate IP Restriction and MFA Policies for Technicians vs End Users Date 5/12/2026 New
2 Votes	"Suggested articles" in tickets Date 4/13/2026 New
2 Votes	Threads view - Change the ticket's timeline view Date 3/27/2026 New
2 Votes	AI - Use "Custom prompt" also on action "Custom AI-chat" Date 3/26/2026 New
2 Votes	Look up users by phone number Date 3/25/2026 New
2 Votes	AI - insert custom fields in GPT context Date 3/18/2026 New
2 Votes	Custom icon per Section option, especially for KB visibillity/navigation Date 3/15/2026 New
2 Votes	Request for Limiting Number of Tickets per User Date 3/2/2026 New
2 Votes	Delay sending email updates to allow for undo Date 2/25/2026 New
2 Votes	Validate/Clean-Up Form Fields Date 2/19/2026 New
2 Votes	Direct filter for all self created tickets Date 2/10/2026 New
2 Votes	Locking KB articles Date 2/9/2026 New
2 Votes	Send delayed responses from closed tickets. Date 1/23/2026 New
2 Votes	Category Filter Date 12/29/2025 New
2 Votes	ScreenConnect Date 12/10/2025 New
2 Votes	Retroactively Add New Users to All Tickets Date 11/18/2025 New
2 Votes	View only user access / profile Date 11/15/2025 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

2