Declined Suggested 7/30/2019

4

votes

Support @ method from ticket body for adding subscribers to ticket

Rather than having to add a ticket subscriber using the "add" link at the top of the ticket body, it would be great if you could simply within the ticket body @username and it would add them as a subscriber.

In addition to being a quick way to add subscribers, this would also allow you to clearly call out in the message body which tech should be looking at things. I frequently will call out multiple techs, saying something like @techA Please look at the HTML structure. @techB Please look at the CSS selector.

This is also the way the new OWA Office 365 client is working.

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Hector Bas
Agreed! Requesting this myself along with sending a user the reply w/o subscribing them to the ticket: https://support.jitbit.com/helpdesk/Ideas/10524
11/18/2019 3:02 PM
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Alex Tech
Closing as duplicate
2/3/2020 2:51 PM

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