Jitbit Helpdesk - Set Custom Field as Mandatory for Ticket Close : Ideas forum

Declined Suggested 6/2/2020 by Kevin Clark

10

votes

Set Custom Field as Mandatory for Ticket Close

Currently, if a custom field is set as Mandatory, it must be populated when the ticket is first created. It would be great to have a custom field which is only required to be filled in before the ticket can be closed.

custom fields

Henry Siy 6/4/2020 12:54 AM

can be added in the (drop-down field, custom field etc) with option as mandatory when closing a ticket and also viewable only to tech. aside from closing a ticket, some departments may have a need to come up with disposition status. (example. Marketing disposition = consider, negotiate, recognize, signed ) hope this helps.

Kevin Clark 6/5/2020 5:06 PM

Thanks for your reply. It works!