Create

65

votes

Custom fields for User and Company

Suggested 3/22/2019 Implemented

53

votes

Dependant picklist values for custom fields

Suggested 5/16/2019 Implemented

50

votes

Custom Field Type - Multi select combo lists

Suggested 12/12/2019 New

26

votes

Search function improvement: Include the “Custom fields” data to the main search results.

Suggested 2/28/2020 Implemented

18

votes

Search function improvement: Adding an additional Search button under the “Custom fields” data input fields.

Suggested 2/28/2020 Implemented

14

votes

Custom field option

Suggested 12/2/2020 Declined

11

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

11

votes

Add the User Custom fields to automation

Suggested 12/4/2020 Implemented

10

votes

Set Custom Field as Mandatory for Ticket Close

Suggested 6/2/2020 Declined

6

votes

Offer custom fields in GET /api/Users response

Suggested 5/23/2021 New

4

votes

Custom Field - Dropdown Option Management - Import/Export

Suggested 6/18/2021 New

4

votes

Mandatory field setting per ticket category

Suggested 6/8/2021 New

4

votes

Custom field - Show on "new tickets" ON-OFF)

Suggested 5/12/2020 New

3

votes

repeating tickets - improve

Suggested 2/21/2020 Implemented

2

votes

More customization options for Custom Fields

Suggested 3/16/2022 New

2

votes

Custom field description

Suggested 3/16/2022 New

2

votes

Multi parent dependent fields with AND & OR logical conditions

Suggested 2/17/2022 New

2

votes

Custom Ticket Views (Filters)

Suggested 9/20/2021 New

2

votes

Create custom buttons to manually trigger an automation rule

Suggested 9/9/2021 New

2

votes

Custom field with 'edit technicians only' also disblay for regular users in tickets grid

Suggested 1/21/2021 Implemented

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.