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28

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

26

votes

Search function improvement: Include the “Custom fields” data to the main search results.

Suggested 2/28/2020 Implemented

18

votes

Search function improvement: Adding an additional Search button under the “Custom fields” data input fields.

Suggested 2/28/2020 Implemented

15

votes

Custom field option

Suggested 12/2/2020 Declined

11

votes

Add the User Custom fields to automation

Suggested 12/4/2020 Implemented

10

votes

Create Subticket - Custom Field Support in Subject

Suggested 7/8/2022 Implemented

10

votes

Offer custom fields in GET /api/Users response

Suggested 5/23/2021 New

10

votes

Set Custom Field as Mandatory for Ticket Close

Suggested 6/2/2020 Declined

9

votes

Custom fields in Canned response

Suggested 6/6/2024 New

9

votes

Create custom buttons to manually trigger an automation rule

Suggested 9/9/2021 Declined

9

votes

Mandatory field setting per ticket category

Suggested 6/8/2021 New

8

votes

Add a feature to, "Make this dropdown dependent from another dropdown" available for more than "Selection combo" fields.

Suggested 3/1/2023 New

8

votes

Custom Field Value Only

Suggested 7/8/2022 Implemented

5

votes

More customization options for Custom Fields

Suggested 3/16/2022 New

5

votes

Custom Field - Dropdown Option Management - Import/Export

Suggested 6/18/2021 New

4

votes

Custom Field Disabling Feature

Suggested 3/5/2024 New

4

votes

Use Substitution Masks (Variables) in Automation Rule Actions

Suggested 4/23/2023 New

4

votes

Email template tags for custom fields VALUE only

Suggested 8/18/2022 Implemented

4

votes

Custom field description

Suggested 3/16/2022 New

4

votes

Custom Ticket Views (Filters)

Suggested 9/20/2021 Declined

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.