Jitbit Helpdesk - Ideas forum

Jitbit Helpdesk

Create

29 votes	Custom Field Type Selection Combo + Search Suggested 3/22/2021 New
27 votes	Search function improvement: Include the “Custom fields” data to the main search results. Suggested 2/28/2020 Implemented
18 votes	Search function improvement: Adding an additional Search button under the “Custom fields” data input fields. Suggested 2/28/2020 Implemented
15 votes	Custom field option Suggested 12/2/2020 Declined
11 votes	Offer custom fields in GET /api/Users response Suggested 5/23/2021 New
11 votes	Add the User Custom fields to automation Suggested 12/4/2020 Implemented
10 votes	Create Subticket - Custom Field Support in Subject Suggested 7/8/2022 Implemented
10 votes	Set Custom Field as Mandatory for Ticket Close Suggested 6/2/2020 Declined
9 votes	Create custom buttons to manually trigger an automation rule Suggested 9/9/2021 Declined
9 votes	Mandatory field setting per ticket category Suggested 6/8/2021 New
8 votes	Add a feature to, "Make this dropdown dependent from another dropdown" available for more than "Selection combo" fields. Suggested 3/1/2023 New
8 votes	Custom Field Value Only Suggested 7/8/2022 Implemented
5 votes	More customization options for Custom Fields Suggested 3/16/2022 New
5 votes	Custom Field - Dropdown Option Management - Import/Export Suggested 6/18/2021 New
4 votes	Custom Field Disabling Feature Suggested 3/5/2024 New
4 votes	Use Substitution Masks (Variables) in Automation Rule Actions Suggested 4/23/2023 New
4 votes	Email template tags for custom fields VALUE only Suggested 8/18/2022 Implemented
4 votes	Custom field description Suggested 3/16/2022 New
4 votes	Custom Ticket Views (Filters) Suggested 9/20/2021 Declined
3 votes	Main ticket overview - custom field columns visible only for selected ticket category Suggested 9/24/2024 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.