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42 Votes	Custom Field Type Selection Combo + Search Date 3/22/2021 Implemented
28 Votes	Search function improvement: Include the “Custom fields” data to the main search results. Date 2/28/2020 Implemented
20 Votes	Search function improvement: Adding an additional Search button under the “Custom fields” data input fields. Date 2/28/2020 Implemented
15 Votes	Custom field option Date 12/2/2020 Declined
11 Votes	Add the User Custom fields to automation Date 12/4/2020 Implemented
10 Votes	Create Subticket - Custom Field Support in Subject Date 7/8/2022 Implemented
10 Votes	Mandatory field setting per ticket category Date 6/8/2021 New
10 Votes	Set Custom Field as Mandatory for Ticket Close Date 6/2/2020 Declined
9 Votes	Add a feature to, "Make this dropdown dependent from another dropdown" available for more than "Selection combo" fields. Date 3/1/2023 Declined
9 Votes	Create custom buttons to manually trigger an automation rule Date 9/9/2021 Declined
8 Votes	Custom Field Value Only Date 7/8/2022 Implemented
8 Votes	More customization options for Custom Fields Date 3/16/2022 New
5 Votes	Use Substitution Masks (Variables) in Automation Rule Actions Date 4/23/2023 Implemented
5 Votes	Custom Field - Dropdown Option Management - Import/Export Date 6/18/2021 New
4 Votes	Ability to access custom fields in ticket response Date 4/28/2025 Implemented
4 Votes	Custom Field Disabling Feature Date 3/5/2024 New
4 Votes	SAML Attribute Enhancement Date 10/19/2023 New
4 Votes	Find Tickets by Custom Field Value via API Date 11/9/2022 New
4 Votes	Email template tags for custom fields VALUE only Date 8/18/2022 Implemented
4 Votes	Custom field description Date 3/16/2022 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.