Declined 6/3/2020 Alex

7

Votes

Snooze a ticket (like in Gmail)

Being able to "snooze" a new ticket for X days to hide it from the "unanswered" queue, to get back to it later, when it pops back.

Alex 12/6/2021 3:41 PM Tech

Here's a workaround: https://support.jitbit.com/helpdesk/KB/View/43088302-how-to-snooze-a-ticket-in-jitbit-helpdesk

Paul Turpie 7/15/2025 1:34 AM

That workaround of setting a Due Date may suit some organisations workflows, but we tend to work from the "Assigned to you". Setting the Due Date leaves it in my list.
For example, I currently have a ticket for setting up a bunch of computers for a class in a months time. It is cluttering up my "Assigned to you" list as I can't do anything about it yet. I would like to be able to set a Due Date of the day the job needs to be completed by, and be able to snooze the ticket until X number of days before then.

Paul Turpie 7/21/2025 8:32 PM

A better workaround may be to set the ticket to Repeat Once at a future date and reopen the original ticket. Then close the ticket. The ticket will reopen at the date and time you set it to recur.

Alex 7/22/2025 6:27 AM Tech

That's actually a very clever workaround.

Paul Turpie 8/4/2025 7:27 PM

If you are using the recurrence (Repeat Once) workaround, and want to find the tickets again; they can be found in the Reports section under the Scheduled Tickets report.
e.g. https://yourhelpdeskdomain.jitbit.com/helpdesk/Reporting/ScheduledTickets

Hopefully, a proper snoozing workflow will be implemented soon. :)