Jitbit Helpdesk - Add switch to disable MS Teams notifications (or notifications in general) on specific categories : Ideas forum

New Suggested 6/14/2020 by Daniel Cox

10

votes

Add switch to disable MS Teams notifications (or notifications in general) on specific categories

It would be quite handy if individual categories could be excluded from MS Teams notifications.

We have some categories where automation rules get applied to them and we would prefer to not have a notification come through to the teams channel we have set up. Having a toggle on each category to be able to disable notifications for the category or just disable teams notifications would be helpful.

We already have the email templates all blank so no email templates go out but a post still gets created in the MS Teams channel.

enhancement improvement integration notification teams

Trevor Frazer 6/25/2020 9:30 AM

That would be a great feature! Even better would be to specify a different Teams channel for different categories. We have multiple departments using Jitbit and would be great to have a different Teams channel for each of them.