Jitbit Helpdesk

12 votes	Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation) Suggested 10/15/2019 Declined

9 votes	Add switch to disable MS Teams notifications (or notifications in general) on specific categories Suggested 6/14/2020 New

7 votes	CF multi language support Suggested 2/4/2022 New

6 votes	Mobile App - Notifications Suggested 7/28/2022 New

4 votes	Plain Text Variables for Automation Rules Suggested 4/14/2022 New

4 votes	Restrict outgoing email notifications by Company / Department Suggested 10/20/2021 New

2 votes	Limit substitution-masks #Category# to Category Suggested 12/16/2021 New

1 votes	Allow technicians to opt out of notifications for specific tickets Suggested 19 days ago New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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