Jitbit Helpdesk

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12 Votes	Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation) Date 10/15/2019 Declined
10 Votes	Add switch to disable MS Teams notifications (or notifications in general) on specific categories Date 6/14/2020 Implemented
4 Votes	Plain Text Variables for Automation Rules Date 4/14/2022 New
2 Votes	When editing a KB article optionally write a changelog e-mail notification Date 11/7/2025 New
1 Votes	Attach a list of what has changed in a Knowledge Base article when edited Date 8/20/2025 New
1 Votes	Idea to be able to turn off Jitbit notifications based on where the reply came from Date 6/21/2024 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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