Tweeks in reporting

1.

Realtime dashboard

Realtime dashboard is super usefull, but it covers all ticket categories... AND loggedon user  has to be administrator

suggestion:

Realtime dashboard, is limited to the categories accessable by loggedon technician. and maybe, with the posibility to filter the view to one or more categories. in that way the dashboard is more relevant for the techinicians.

2.

Scheduled tickets

we use the helpdesk in multiple departments (each department is setup with dedicated technicians, email address, etc).

ONE of the departments uses the “Schedule ticket”…They loses overview of upcoming tickets  and they love the report: "scheduled tickets"

But the report is only for user role “admins” – and we doen’t want the technicians In that apartment to have that role….

The report "scheduled tickets" is limited to the categories accessable by loggedon technician. and maybe, with the posibility to filter the view to one or more categories. in that way the list of scheduled tickets is more relevant for the techinicians.

** the number of admins can be minimized