Implemented 11/2/2020 David-H. Mercier

85

Votes

Group of users access for Categories

When you create/edit a category, you can specify who can access that category: everyone, technicians or specific users. I think it would be useful to have another option : Group of users.

If we could add users to a group, it would be faster to give them access to a particular category instead of having to add them one by one. Also, if a new user is created, the admin has to manually add them to each category. If he could simply add the user to the group, the user would automatically have access to the designated content.

11/30/2023 1:28 PM

User groups would be very helpful, especially for onboarding new staff. I would love to be able to add a new member to a group which would grant them all the necessary permissions/categories rather than having to individually add the user to each category one-by-one.

Shannon Girouard 2/29/2024 12:46 PM

Having the ability to assign a company or department to a category would all a method of managing technicians by groups. It would also need to have the ability assign multiple group assignments.

Vitaly Purtov 4/22/2024 4:40 PM

Would like to have - users moving between department and ability to assign Security Group to a Category - would be best option to have.

Devon O 6/25/2024 1:32 AM

Seems like a duplicate of this: https://support.jitbit.com/helpdesk/Ideas/27709

6/25/2024 2:06 PM

This would be incredibly useful for managing different teams with separate responsibilities.

1/8/2025 11:09 AM

User groups in general would be a fantastic addition to this. As said by others, this would make keeping technicians sequestered to specific ticket types much easier to manage.

1/13/2025 10:45 AM

Need this feature too.
Adding all users from a department isn't the right answer.
We need to allocate departments for categories' technician lists.

It seems that we've got no response to our ideas.
When contacting support, they tell to put in ideas forum, and ideas seem not to be considered.
No answers, no status.

6/13/2025 12:58 PM

I'd like to see this as well if it would allow me to also assign specific groups access to certain KBs

Jen Hinkel 8/15/2025 11:56 AM

considering! yahoo!

8/15/2025 2:44 PM

I didn't expect it anymore !

Alex 8/20/2025 5:51 AM Tech

https://www.jitbit.com/docs/groups/

8/20/2025 9:17 AM

Awesome, thank you so much for adding this feature. This will make things easier for the administration of the system.

David-H. Mercier 8/20/2025 9:54 AM

Yes, thank you very much!

Stefano Bagnatica 9/17/2025 5:47 AM

In latest release 11.15, there is the ability to create Groups, but currently they can only be used for technician permissions to Categories. It would be great to be able to use Groups also for end users, to enable submit / KB view permissions.