New 3/18/2021 David-H. Mercier

17

Votes

Jitbit KB : Management of Multiple Brands / Business Areas

Our KB is currently public and covers a specific business area. Articles are published in 4 sections, each of which have several categories.

We are thinking about expanding the use of our helpdesk to support other business areas. But I’m afraid that this will lead to a complex KB that is not easy to browse because there would be an expansion of sections not necessarily linked to one another.

I think that this could be addressed by adding a “higher level” landing page (homepage) that could look like this.
SB
Stefano Bagnatica 6/12/2025 7:21 AM
Yes, this would be useful. Not only in KB, but also in ticket categories.

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