Jitbit Helpdesk

28 votes	Allow full HTML in Knowledge Base articles Suggested 4/14/2020 Implemented

16 votes	Markdown Support Suggested 12/2/2021 Declined

10 votes	Jitbit KB : Management of Multiple Brands / Business Areas Suggested 3/18/2021 New

5 votes	Knowledge Base Editor Role Suggested 3/1/2022 New

4 votes	Ability to make tips, warnings, info etc. stand out in Knowledge Base articles Suggested 5/29/2023 New

3 votes	Knowledge Base - Allow linking of KB articles Suggested 8/13/2021 New

3 votes	Access to Knowledge Base on mobile app Suggested 6/24/2021 New

3 votes	option to insert link to KB article into ticket instead of entire article text Suggested 3/26/2020 Implemented

2 votes	option to log a change summary when updating KB articles Suggested 3/11/2024 New

1 votes	Separate category access from KB access. Suggested 2/29/2024 New

1 votes	Add options for categories « For Kanban only » and « For Ticket only » Suggested 7/31/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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