Jitbit Helpdesk - Automation Rule IF subticket status changed to status x THEN change status of main ticket : Ideas forum

Jitbit Helpdesk

Implemented Suggested 11/3/2021

262

votes

Automation Rule IF subticket status changed to status x THEN change status of main ticket

so if a subticket is closed it'll change my main ticket's status

automation rules status

Keith Peck

Be nice if we could do other things to the parent ticket as well, like add comments based on a status change of the sub ticket

9/12/2023 10:06 PM

Aaron Teplitsky

If this is too difficult to implement, maybe we could at least just have an update posted to a parent ticket when a subticket is closed? https://support.jitbit.com/helpdesk/Ideas/42650

9/20/2023 1:29 PM

Alex Tech

We'll add a new Automation Action "Trigger rule X on parent ticket", so that you can do whatever you want with the parent ticket. We'll also look into fake idea upvotes too :-)

1/5/2024 4:35 AM