Declined Suggested 2/3/2022 by Jake Ransom

1

votes

Append Ticket Edit Logs To One file

It would make more sense and read much clearer if the ticket edit logs were appended together to one file per ticket, rather than individual logs.

We use several rules that either auto format a ticket or prefix something to the subject - this can create many logs per ticket.
Rules/APIs still trigger the ticket edit log - which makes sense for auditing.
The logs are now hidden which doesn't create much of an issue when reviewing the respective ticket however if converting a ticket to reply all the ticket edit logs are brought across as attachments and make the reply look messy and unreadable, especially if there are genuine attachments brought across.

Can this be implemented on a future release ?
avatar
Alex 6/16/2024 11:43 AM Tech
I think we'll probably rather remove ticket edit logs when ticket is being edited by automation rules altogether. There's still a record in comments and "edit log" so it's easy to tell what's happening

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