Jitbit Helpdesk - Sub-tickets : Copy information from parent ticket : Ideas forum

Jitbit Helpdesk

Implemented Suggested 4/20/2022 by Noël Hielkema

6

votes

Sub-tickets : Copy information from parent ticket

When creating a sub-ticket you get an empty screen.

I would love to see a few options:

- Copy information from Parent ticket
- Add Canned-responses to this section

- Option to add signature (could be a canned response)

Thanks!

canned responses copy/paste sub-ticket

Noël Hielkema 1/4/2023 5:12 AM

We would love to see this integration, and its tech you already got in house its only missing on this section.
Could you add this? We are still waiting for it, and some teams really need this.