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37
Votes
Folders for Canned Responses
Date 2/11/2020
Implemented
20
Votes
Canned Responses when creating tickets
Date 8/4/2021
Implemented
12
Votes
Allow images in canned responses
Date 5/5/2022
Implemented
6
Votes
Add ability to use existing canned responses in automation rules
Date 4/21/2025
New
6
Votes
Sub-tickets : Copy information from parent ticket
Date 4/20/2022
Implemented
4
Votes
Ability to access custom fields in ticket response
Date 4/28/2025
Implemented
1
Votes
Ticket ID Substitution Mask in Canned Responses
Date 9/29/2025
New
1
Votes
Remember state of checkboxes in ticket replies
Date 7/11/2025
New
1
Votes
cloning canned responses
Date 4/1/2024
New
Ideas forum is where users can suggest, discuss and "vote" for new features in the product.