Jitbit Helpdesk - Custom Field Value Only : Ideas forum

Implemented Suggested 7/8/2022

8

votes

Custom Field Value Only

We use custom fields pretty extensively in our workflows. These custom fields are often included in our ticket replies. I would like the ability to reference a custom field value only.

For example: If I include #CF_1234# in a ticket response, it includes 'CustomFieldName: CustomFieldValue'. It would be nice to be able to reference #CFVALUE_1234# to return just the 'CustomFieldValue'.

custom fields

Myron Kolodiy 8/18/2022 9:34 PM

I though it would be a great addition as well. So much so that I have submitted it as my own idea before reading this one :)
https://support.jitbit.com/helpdesk/Ideas/35918

3/20/2024 9:53 AM

Yes, the possibility to insert custom field values (only) into text in email or ticket replies would greatly help legibility/flexibility.