New Suggested 9/15/2022 by Renault DEMANGER
2
votesRename mention "Ticket" by "Case" (everywhere)
SITUATION :
Everywhere on Jitbit, the term "Ticket" is used
PROBLEM :
1. FEELING\Queue = Potentially SLOW treatment
It is true that user is in a queue
But users are often affraid (sometimes wrongly) by the feeling of "queue" = Waiting time
2. CONCEPT\Number doesn't explain the concept of CASE
The concept of "ticketing" is for sure to place the demands in a queue
But the concept here on Jitbit is also to centralize all informations concerning a subject (individualized task) in a case.
Concept of "queue" can be explained by the ADMIN or understood by USERS by another way.
IDEA :
Rename the word "Ticket" by "Case" everywhere on Jitbit.
This wil explain the positive concept of "Information centralization".
By this way, the USER\Bad feeling "I'm in a queue" will be replaced by USER\Good feeling "My job is done correctly, all is registred and all parties can see it and understand who do what and how"
Fact to be in a queue can be explained and understood in a softer way.
Michael Milnes
9/16/2022 12:45 PM
Please, if this is the 'case' (pun intended) make it an option. We use Ticket for this system and Cases for another system in our dev lifecycle.
Vincent Minon
9/16/2022 8:44 PM
I agree. Tuning can be done giving access to various topics and translated topic
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I agree with Laurent
On top of that, I would suggest to do change in French "Ticket" by "Dossier"
Best regards
Vincent