Jitbit Helpdesk

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5 votes	Update Subtickets via Parent/Master Ticket Suggested 6/15/2023 New
4 votes	Reply to recipients Suggested 1/22/2024 New
4 votes	Add "Time Spent" and any other missing fields to the "TICKETS" API method Suggested 10/5/2023 New
4 votes	Allow due dates in the past Suggested 6/2/2023 New
4 votes	Custom Ticket Views (Filters) Suggested 9/20/2021 Declined
3 votes	Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets Suggested 6/14/2024 New
3 votes	Exclude administrators from ticket assignments list Suggested 5/31/2023 New
3 votes	Log custom fields when changing categories Suggested 9/19/2022 New
3 votes	Export tickets functionality (in xlsx or csv format) for technicians Suggested 1/13/2022 New
2 votes	Display URL to quick create a ticket in a given category Suggested 3 days ago New
2 votes	Find Tickets by Custom Field Value via API Suggested 11/9/2022 New
2 votes	Rename mention "Ticket" by "Case" (everywhere) Suggested 9/15/2022 New
2 votes	Custom ticket lookup Suggested 12/7/2021 New
1 votes	Cant change to certain statuses without writing a note/replying in the ticket Suggested 2/19/2024 New
1 votes	Add options for categories « For Kanban only » and « For Ticket only » Suggested 7/31/2023 New
1 votes	Add status field on top Suggested 2/1/2022 Implemented

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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