Jitbit Helpdesk - Option to allow all users to see subscriber suggestion dropdown : Ideas forum

New Suggested 12/15/2022 by Asher Langenfeld

4

votes

Option to allow all users to see subscriber suggestion dropdown

Currently only Administrators and Technicians (in their categories) can see the user suggestion dropdown when adding subscribers to tickets. An option to allow all users to see this dropdown would be very helpful:

Technicians and Admins are offered the suggestion dropdown:

Regular users are not offered the suggestion:

Our instance of Jitbit Helpdesk is internal only so an option to allow this suggestion dropdown would make the user experience much better.

admin administration allow dropdown option subscriber suggestion users

Stefano Bagnatica

This request would be quite risky for privacy issues, unless a precise configuration of which users each user is authorized to see.
For example, only "Managers" can see other users of the same Company?

1/27/2023 9:13 AM